Refund Policy
Learn about our return and refund process.
At 9RoyalMart Global, customer satisfaction is our priority. Our refund and return policy is designed to ensure you can shop with confidence, knowing that we stand behind the quality of our products and will work with you to resolve any issues.
We accept returns within 7 days of delivery for items that are defective, damaged, incorrect, or unused in their original packaging. All returned items must be in their original condition with all tags, accessories, and packaging intact. To initiate a return, please contact our customer support team within 48 hours of delivery with your order number and relevant documentation.
Refunds are typically processed within 3-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method or as store credit, depending on your preference and the circumstances. For questions about returns or refunds, please contact us at support@9royalmart.com or call 09065134277.
Return Eligibility
Return Process
Refund Timeline
Refund Methods
Non-Refundable Items
Shipping Costs
Need Help With a Return?
If you need assistance with a return or refund, our support team is here to help.